I was trying to replicate the success of the SAP Note Viewer app over to the Microsoft Community since they have a similar concept to SAP Notes, in the form of KB articles. The app did OK with roughly 6K downloads in its lifetime, but ultimately not nearly as well as the SAP Note Viewer (15K downloads). I believe I should have put a bit more effort and focus on this app at the time, the user base is considerably bigger versus the SAP base, so it had the potential to grow into something considerably more substantial. As enterprise companies recognized the missed opportunity, many of them have started to offer their own support options, and the web has become considerably more responsive, enough to where native apps are not always needed.
The app was also made available for iPad.